Remakes & Returns
Last updated 27 September 2026
This is the policy of The Style Lab, the platform behind Arava — your account, your fit profile and your saved card are held by the platform so they work across every brand you shop.
Every garment is cut to you after you order it, so putting things right usually means remaking or altering rather than sending it back. These are the standards every brand on The Style Lab meets. The brand you ordered from is the seller and handles the remake or refund; a brand may offer more than this, but not less.
If the fit or the making is wrong
Brand partners offer a remake or tailoring at no charge for issues relating to fit measurements or construction. That is what made-to-order should mean: if the garment does not fit as intended, or was not made correctly, it gets corrected.
Tell your stylist within 14 days of delivery. They know your file, and they can start the process immediately.
Free remakes exist to correct fit or production issues. We and the brand determine in good faith whether a remake, an alteration, a return, store credit or another solution is the right answer in the circumstances.
After 14 days
If you do not get in touch within 14 calendar days of delivery, the order is no longer eligible for a free remake. We may still offer store credit, alteration guidance or another courtesy solution at our discretion — ask your stylist rather than assuming nothing can be done.
Returns
Brand partners generally accept a return where both of the following are true:
- you request the return within 14 calendar days of delivery, based on the delivery date shown by the carrier’s tracking; and
- the request is made within 45 calendar days of the original purchase date.
Eligible returns are refunded in full to the original payment method.
To qualify for a return
- follow the return instructions you are given;
- provide any order information reasonably needed to process the return.
Items that are damaged, altered, heavily worn, washed, or returned outside the allowed window may be refused, or may be eligible only for store credit, at our discretion.
How to start
Contact your stylist. If you cannot reach them, email contact@thestylelab.app with your order number and what is wrong, and we will route it to the brand.
The 14-day clock starts at delivery, so get in touch as soon as you notice something — even if you are not sure yet what the right fix is.